1
00:00:00,400 --> 00:00:01,276
Eight o'clock.

2
00:00:01,952 --> 00:00:05,619
Coffee, a clear dashboard,
and a better way to start the day.

3
00:00:06,297 --> 00:00:09,163
Meet Rocky, working
alongside your support team.

4
00:00:11,033 --> 00:00:13,885
See what Rocky fixed overnight,
what he left alone,

5
00:00:13,885 --> 00:00:15,441
and the decisions that need you.

6
00:00:16,117 --> 00:00:18,449
Your morning starts
with a clear next step.

7
00:00:21,033 --> 00:00:23,171
At home, a customer can't print.

8
00:00:23,847 --> 00:00:27,563
They ask Rocky for help in plain English,
through their customer portal.

9
00:00:29,433 --> 00:00:31,606
Rocky checks the computer
and runs a reviewed

10
00:00:31,606 --> 00:00:33,817
repair when the customer's
settings allow it.

11
00:00:34,493 --> 00:00:38,002
He verifies the result, then
asks the customer to try again.

12
00:00:39,867 --> 00:00:42,660
Next, a business laptop
needs a closer look.

13
00:00:43,336 --> 00:00:47,270
The technician opens ChatGPT,
connected through MCP,

14
00:00:47,353 --> 00:00:49,722
with access to the right
customer and computer.

15
00:00:51,567 --> 00:00:54,105
Check this laptop's
health and recent errors.

16
00:00:54,781 --> 00:00:58,230
ChatGPT calls the connected
tools, reads the evidence,

17
00:00:58,276 --> 00:01:00,427
and finds a stopped update service.

18
00:01:01,104 --> 00:01:03,436
The findings come back
with a proposed repair.

19
00:01:05,267 --> 00:01:08,679
The technician checks the proposed
action and authorises the repair.

20
00:01:09,355 --> 00:01:10,898
The service restarts.

21
00:01:11,576 --> 00:01:13,483
A fresh check confirms it's running,

22
00:01:13,566 --> 00:01:15,741
and the result is
recorded against the job.

23
00:01:17,600 --> 00:01:20,685
Direct tool calls use
no platform AI tokens.

24
00:01:21,361 --> 00:01:25,246
Your own assistant's subscription,
usage limits and charges still apply.

25
00:01:25,924 --> 00:01:28,292
Rocky's built-in AI usage is separate.

26
00:01:30,133 --> 00:01:33,242
Customers can follow their requests
and see what's changed.

27
00:01:33,918 --> 00:01:36,139
If Rocky needs a person,
the technician gets

28
00:01:36,139 --> 00:01:38,884
the conversation and the findings,
ready to pick up.

29
00:01:40,733 --> 00:01:41,633
Heading out?

30
00:01:42,310 --> 00:01:45,431
The real phone layout keeps
alerts and approvals close.

31
00:01:46,108 --> 00:01:49,933
Customers have their own mobile
portal, so both sides can keep up.

32
00:01:51,800 --> 00:01:55,028
By the afternoon, approved
maintenance is moving, completed

33
00:01:55,028 --> 00:01:58,404
jobs have checked results,
and customers know where they stand.

34
00:01:59,080 --> 00:02:01,182
You can see what still needs attention.

35
00:02:03,033 --> 00:02:05,048
Put proactive support
to work for your team

36
00:02:05,048 --> 00:02:06,409
and the people you look after.

37
00:02:07,085 --> 00:02:09,964
Book a personal demo,
and see Rocky in action.