WEBVTT

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Eight o'clock.

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Coffee, a clear dashboard,
and a better way to start the day.

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Meet Rocky, working
alongside your support team.

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See what Rocky fixed overnight,
what he left alone,

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and the decisions that need you.

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Your morning starts
with a clear next step.

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At home, a customer can't print.

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They ask Rocky for help in plain English,
through their customer portal.

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Rocky checks the computer
and runs a reviewed

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repair when the customer's
settings allow it.

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He verifies the result, then
asks the customer to try again.

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Next, a business laptop
needs a closer look.

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The technician opens ChatGPT,
connected through MCP,

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with access to the right
customer and computer.

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Check this laptop's
health and recent errors.

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ChatGPT calls the connected
tools, reads the evidence,

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and finds a stopped update service.

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The findings come back
with a proposed repair.

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The technician checks the proposed
action and authorises the repair.

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The service restarts.

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A fresh check confirms it's running,

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and the result is
recorded against the job.

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Direct tool calls use
no platform AI tokens.

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Your own assistant's subscription,
usage limits and charges still apply.

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Rocky's built-in AI usage is separate.

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Customers can follow their requests
and see what's changed.

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If Rocky needs a person,
the technician gets

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the conversation and the findings,
ready to pick up.

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Heading out?

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The real phone layout keeps
alerts and approvals close.

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Customers have their own mobile
portal, so both sides can keep up.

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By the afternoon, approved
maintenance is moving, completed

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jobs have checked results,
and customers know where they stand.

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You can see what still needs attention.

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Put proactive support
to work for your team

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and the people you look after.

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Book a personal demo,
and see Rocky in action.