Your brand on the door. Your customers in their own workspace.
Vycko supports IT companies serving other IT companies. Each reseller company can run its customer operation with its own name, branding and web addresses, while the platform keeps its company records and access scoped separately.
Make the staff app and customer portal feel familiar
Use your company name, light and dark logos, colours, support email and telephone number. Verified domains give staff and customers the appropriate branded address.
- Your staff app on a verified address.
- Your customer portal on a verified address.
- Branding that follows the company's support identity.
Separate company records and access
Each reseller company has its own customers, devices, engineers, keys, settings, audit log and AI allowance. Company filtering and database row security form part of the documented boundary.
- Set engineer and device limits for the company.
- Set a monthly company AI spending cap.
- Platform support access is recorded in both audit logs.
- Confirm the service arrangement and data-processing terms; company isolation does not mean dedicated physical hosting.
One partner's support operation
A partner IT company supports its own customer estate. Its engineers sign in at the partner's address with its logo and colours. Customers use the partner's portal for requests and reports, while the company keeps its own access keys, limits and AI allowance.
- Start the discussion with your partner structure and customer mix.
- Confirm branding, domain verification and enabled functions before onboarding.
- Optional contracts, time tracking, SLA timers, invoicing previews and QuickBooks links each have their own feature switch; they are not implied by reseller setup.
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Newark Solutions Ltd trading as Vycko