A clear setup, before you get started.
Find out what to confirm before buying software or arranging proactive computer care. A demonstration and enquiry help us understand your requirements.
Start with your environment.
Contact info@vycko.com or 01636 362361. Tell us whether you are a home user, a business or an IT support provider, the computers you need to manage and the support tasks you want to improve.
We can show the dashboard and features, discuss device compatibility and demonstrate the supported MCP route for your assistant. The public tour uses illustrative data.
Confirm the offer in writing.
Before ordering, confirm the contracting provider, included software and services, supported devices, installation responsibilities, subscription or one-off charges, taxes where applicable, minimum term, renewal, cancellation and any support hours or response commitments.
Pricing is discussed for your requirements. This site has no online checkout, automatic paid sign-up or published price promise. A demo request does not start a subscription.
Agree the data and access arrangements.
Confirm who determines the purposes of processing and who processes information on their behalf. Ask for the relevant service privacy information and data-processing terms, including hosting, retention, deletion, providers and international transfers.
Agree agent enrolment, remote access, approvals, backup responsibilities and recovery procedures before changes are enabled. For external AI, confirm the provider’s account settings and the customer’s permission to share tool responses. Direct MCP tools do not invoke Vycko’s built-in AI; your assistant’s own usage and charges still apply.
Information for home customers.
Home computer care may be supplied through a support provider. Confirm who supplies the service and whether the agreement covers software, support or both. Ask for the applicable consumer information, cancellation rights and any process for requesting work to start before a cancellation period ends.
This website does not prescribe a universal refund or cancellation policy for an unconfirmed service. Your written offer must explain the terms that apply, and your statutory rights remain in place.
Questions, concerns or complaints.
For a service you already receive, use your provider’s agreed support or complaints route. For a Vycko enquiry or concern about this website, contact Newark Solutions Ltd trading as Vycko at info@vycko.com or 01636 362361 and explain what happened and the outcome you are seeking.
Read the website terms and trust centre for the relevant public information.
See Vycko in your environment.
Tell us about the computers or clients you support.
Newark Solutions Ltd trading as Vycko