A day with
Vycko.
Rocky helps a customer get back to work. A technician uses ChatGPT through MCP to investigate a fault and authorise a checked repair. Follow the day from the morning dashboard to the customer portal.
2 min 13 sec · British male voiceover · Captions included · Full-screen playback
Real product screens and illustrated conversations. Fictional customers, devices and results.
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Read the demo transcript
Follow the British English narration below. Real product screens and illustrated conversations. Fictional customers, devices and results.
0:00 · Start the day
Eight o'clock. Coffee, a clear dashboard, and a better way to start the day. Meet Rocky, working alongside your support team.
0:10 · Morning dashboard
See what Rocky fixed overnight, what he left alone, and the decisions that need you. Your morning starts with a clear next step.
0:20 · Ask Rocky
At home, a customer can't print. They ask Rocky for help in plain English, through their customer portal.
0:29 · A checked repair
Rocky checks the computer and runs a reviewed repair when the customer's settings allow it. He verifies the result, then asks the customer to try again.
0:39 · ChatGPT and MCP
Next, a business laptop needs a closer look. The technician opens ChatGPT, connected through M C P, with access to the right customer and computer.
0:51 · Read the evidence
Check this laptop's health and recent errors. ChatGPT calls the connected tools, reads the evidence, and finds a stopped update service. The findings come back with a proposed repair.
1:04 · Authorise and verify
The technician checks the proposed action and authorises the repair. The service restarts. A fresh check confirms it's running, and the result is recorded against the job.
1:17 · Direct MCP tools
Direct tool calls use no platform A I tokens. Your own assistant's subscription, usage limits and charges still apply. Rocky's built-in A I usage is separate.
1:29 · Customer handoff
Customers can follow their requests and see what's changed. If Rocky needs a person, the technician gets the conversation and the findings, ready to pick up.
1:40 · On your phone
Heading out? The real phone layout keeps alerts and approvals close. Customers have their own mobile portal, so both sides can keep up.
1:51 · Afternoon review
By the afternoon, approved maintenance is moving, completed jobs have checked results, and customers know where they stand. You can see what still needs attention.
2:02 · Your next workday
Put proactive support to work for your team and the people you look after. Book a personal demo, and see Rocky in action.
Direct MCP tools use no Vycko AI tokens. Your AI provider’s subscription, usage limits and charges still apply. Rocky’s built-in AI has its own configured allowance.
Availability depends on your devices, permissions and enabled features. We can demonstrate the workflows that fit your setup.
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Newark Solutions Ltd trading as Vycko